Support
Stuck, or something not working? Email us and a person will write back.
Say which organization or show it's about and, if it's the app, which phone you're on. We answer every message, usually within a day.
Common questions
I can't sign in
Use Forgot password with the email your organization has for you. If no email arrives, check spam, then write to us and we'll sort it out.
Where do I manage my organization?
Casting, ticketing, payouts and everything else on the organization's side live on the web at cocoscout.com. The iPhone app is the performer side — your calendar, messages, sign-ups, contracts, pay and the door. A link to Manage from the app opens in Safari.
I'm not getting notifications on my phone
Check Settings → Notifications → CocoScout on your iPhone, and that you're signed in to the app with the same account your organization messages. A muted thread stays quiet on purpose; unmute it from the thread.
Something's wrong with my tickets
Tickets are sold by the organization putting on the show, and refunds follow its policy — the link in your order email reaches them directly. If the email never came, write to us with the name and date of the show.
How do I delete my account?
In the app or on the web, Account Settings → Delete my account files the request. We finish it within 30 days, and you can take it back until then.
How we handle your information is in the Privacy Policy; the rules of the road are in the Terms of Service.